Welcome to Warrensburg Inn & Suites - To help ensure your stay is convenient and satisfactory, please review the details of our motel policies below.
- All reservations require a major credit card (American Express, MasterCard, VISA, Discover). No Cash/No Checks.
- NO LARGE GROUPS...PLEASE. Room-block reservations for 2-3 rooms maximum...we only have 11 rooms.
- Black-Out Dates for special events are subject to different requirements (e.g., Biker Week and Garage Sale).
- Check-In: After 3:00 pm
- Check-Out: By 11:00 am
- Late Check-Out: $20 fee/hour.
- Lost room key: $5 fee/key (if found, please return/mail to WI&S).
- Room rate/night is for two (2) people. Rooms accommodate four (4) people MAX. Extra adult/$10 and under 17/free.
- Parking: Guests have (1) car space in front of their room. 2nd car parking based on availability.
- NO COMMERCIAL VEHICLES - DO NOT DRIVE IN (e.g., Commercial Buses, Semi-Trucks, Tractor-Trailers/18-Wheelers).
- Rollaway beds ARE NOT available.
- Office Hours: 8:00 am to 5:00 pm
- Quiet Hours: 9:00 pm to 8:00 am
- Room reservations cannot be made by minors. Minors cannot stay in a room without a legal consenting guardian.
- Guests registration cards must be completed at the office. For security purposes, please show federal/state I.D. at check-in.
- Guests must pay the balance due plus any additional taxes and fees due upon arrival.
- Guests must make arrangements with motel management for early arrivals before 3:00 pm and late arrivals after 8:00 pm.
- Guests are allowed two (2) visitors at one time between the hours of 3:00 pm and 9:00 pm (strictly enforced).
- Special requests (e.g., specific rooms, extended stays, parking, etc.) are subject to availability. Additional charges may apply.
- WI&S is a family-oriented motel. Motel quiet hours are from 9:00 pm to 8:00 am everyday. This is strictly enforced. Respect other guests/staff, no loud noise (if we can hear it, it's too loud), no parties, no drug use, no rowdy behavior...no excuses, no exceptions! If this is something you have to do, do it somewhere else. You will be asked to leave immediately...w/o a refund.
Reservation & Payment Policies
- Make online reservations using our website: www.warrensburginnandsuites.com and click the Book Now! button.
- Make phone reservations during summer season only. During off-season, our booking software is for guest use only.
- Room reservations must be guaranteed with a major credit card (American Express, MasterCard, VISA, Discover).
- Checks or Cash are not accepted for room reservations. Guests may use cash only for final payment (not deposits).
- Room "deposits" are equivalent to your room rate for one (1) night (base rate + taxes).
- Your room-balance payment is due at arrival (check-in).
- All guest credit card data is encrypted. All personal data is used soley for reservation purposes - nothing else.
IMPORTANT - PLEASE READ THIS: "Room Deposits" and "Room Balance Payments" ARE NOT COLLECTED AT TIME OF RESERVATION. Your room is reserved when you submit your information. However, only WI&S will collect deposit payments and provide you with a personally generated e-mail confirming your reservation, receipt-of-deposit and balance due. We will collect deposits as soon as possible after reservation is received. If your reservation (booking) date is within 7-10 days of arrival date, the deposit may be collected at check-in with your room balance.
WI&S contracts with SiteMinder Distribution Ltd., (United Kingdom) for use of their proprietary hotel booking software. THEIR CREDIT CARD FUNCTIONS ARE DE-ACTIVATED (DISABLED), AND PAYMENTS CANNOT BE PROCESSED - WE DID NOT CONTRACT FOR THOSE SERVICES. SiteMinder generates a default reservation receipt for their UK clients using their payment processing services. Consequently, your SiteMinder receipt will show "Thank You for Your Payment." Please disregard that receipt statement - the payment did not happen.
WI&S contracts with Total System Services, Inc., (TSYS) (United States) for use of their credit card payment processing services. These services are provided by TSYS in conjunction with local banking services here in Warrensburg, New York.
- Online cancellations MUST be made online - BY THE GUEST (i.e., WI&S website (SiteMinder) or OTA (Booking.com)).
- Phone cancellations are only for guests w/ reservations made directly (manually) through our front desk.
- NO CANCELLATION FEE (0%) is charged for cancellations made more than SEVEN (7) DAYS prior to arrival.
- A PARTIAL CANCELLATION FEE (50%) is charged for cancellations made between Seven (7) DAYS and 24-HOURS prior to arrival.
- A FULL CANCELLATION FEE (100%) is charged for cancellations made less than 24-HOURS prior to arrival.
- EARLY DEPARTURES will be refunded the remainder of the room fee ONLY if we are able to re-rent the room w/o financial loss.
- An ADMIN-FEE (5%) is applied for us to manually spend time online making room or reservation changes.
- NOTE: When rooms are reserved, ALL future reservations until that date are rejected. Cancellations can/do impact our earnings.
WI&S is pet friendly. However, pet fees, rules, and restrictions do apply.
Pet Fee & Requirements:
- The pet fee is $25 per stay for cleaning and removing pet allergens, etc.
- Pets are required to be current on vaccinations and licensed (it's the law).
- Owners are required to attend to their pets at all times - no unattended pets!
- Owners are required to keep pets on a leash at all times.
- Owners are required to 'pick-up' after their pets. Shoes are magnets to dog turds - please be considerate.
- For room and/or property damages occuring as a result of your pet(s), additional fees will apply.
Pet Rules & Restrictions:
- For the safety/security of all our guests, aggressive, intimidating, and antisocial "dog breeds" are not allowed (e.g., Pit Bulls, Rottweilers, Dobermanns, Chow Chows, Alaskan Malamutes, KILLER CHIHUAHUAS, etc.).
- Aggressive and/or excessive dog behavior will not be tolerated (e.g., biting, barking, whining, chasing, digging, etc.). You will be required to find other shelter for your pet immediately.
- One (1) med-sized dog (Wt Limit: 60-lbs max) or Two (2) small-dogs (Wt Limit: 25-lbs/each max).
- Pets ARE allowed in Suite Rooms 7-11 (these rooms have wood-laminate flooring).
- Pets ARE NOT allowed in Guest Rooms 1-6 (these rooms have carpeting).
- WI&S strives to maintain a smoke free environment. ABSOLUTELY NO SMOKING IN THE ROOMS!
- SERIOUSLY...a fee of $350 will be charged if smoke is detected in your room...cleaning / lost income costs more than $350.
- Designated smoking areas are located at the end of the buildings in the grass areas.
- For the health and safety of all our guests and their potential sensitivity to secondhand smoke - we kindly ask that you DO NOT smoke in front of or near the motel room doors and windows.
- Cigars must be smoked AWAY from the rooms (grass areas only...please).